Reference

Understand the Rules Behind Your Account

These legal terms set out how your 363bet account works, what we expect from you, and what you can expect from us. Availability and access depend on local law and are only extended to eligible regions in Indonesia.

Account Terms ApplyIndonesia-Eligible Regions OnlyDANA, OVO, GoPay Transactions CoveredPolicy Subject to Local LawContact Us for Clarification

Explore the Lobby Read FAQ

REACH OUR LEGAL TEAM

Get Help with Policy and Account Questions

If something in our legal terms isn't clear, or you need to raise a dispute about your account or a wallet transaction, our support team handles these directly. Reach us through live chat, email or our account help centre — we respond to legal and policy queries with a case reference so you can track progress. Players in Palembang and across Indonesia can contact us through any of the channels below.

Live Chat Support Open the chat window from your account dashboard. Quote your transaction reference for wallet disputes involving DANA, OVO or GoPay so we can pull the record fast.

Email for Policy Queries Send detailed legal or account-closure requests to our support email. Include your account ID and the specific policy section you're asking about for a faster response.

Account Help Centre Your account settings page holds a direct link to our help centre. From there, log a formal policy query, track open cases and view previous responses in one place.

What Our Legal Terms Cover and Why They Matter

363bet Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Your 363bet account is governed by these terms from the moment you open it. We hold the right to suspend or close accounts where there is evidence of fraudulent activity, multiple account creation or misuse of wallet transactions. When you deposit via DANA, OVO or GoPay,

1
the transaction is recorded against your account and is subject to our verification process before funds are released for use. Withdrawals follow the same path — your wallet identity must match your registered account details, which is how we protect both your funds and our platform
2
integrity. We do not accept liability for delays caused by third-party wallet processing on the DANA, OVO or GoPay side, though we aim to process our end without unnecessary hold time. Access to certain markets, including sports betting on Liga 1 fixtures or live casino tables,
3
may be restricted depending on your location within Indonesia and current local law. Content, odds and game availability can change without prior notice. We update these terms when our service changes materially, and we'll signal that through your registered account contact. If you continue using your
4
account after an update goes live, that counts as acceptance. For disputes relating to wallet transactions — including GoPay or OVO transfers — contact our support team directly with the transaction reference number.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT YOU

Data Handling, Security and Your Account Rights

We collect the account data needed to operate your wallet, verify your identity and deliver the service. That includes the details you submit at registration and the transaction history tied to DANA, OVO or GoPay payments. We do not sell your personal data to third parties for marketing purposes. Cookies are used to keep your session active and to remember your preferred settings — you can manage cookie permissions through your browser. If you want to request access to the data we hold on your account, or ask us to correct it, contact our support team with your account ID and the nature of the request.

Data Retention Policy

We keep your account and transaction data for as long as your account is active and for the period required under applicable law. You can request a summary of held data via support.

Cookie and Session Handling

Session cookies keep you logged in across pages. Preference cookies store your lobby settings. You can clear or block these through your browser without losing your account access.

Account Security Measures

OTP verification is required at login from an unrecognised device. Wallet withdrawals to DANA or OVO must match the name on the registered account to pass our identity check.

Your Right to Correct or Close

You can request a correction to your registered details or close your account at any time. Submit the request through live chat or email with your account ID attached.

Answers to Policy and Account Questions

These are the questions we hear most often about our legal terms, account conditions and data practices. If your question isn't covered here, our support team can help directly through live chat or email.

These terms apply to anyone who opens an account on 363bet and accesses our service from an eligible region in Indonesia, where local law permits such access.

Access depends on your location and current local law. We extend the service only to eligible regions. If access is restricted in your area, you will not be able to open or use an account.

We retain your data for the period required by applicable law after account closure. You can request a summary of what we hold by contacting support with your account ID.

Flagged withdrawals usually mean the wallet name doesn't match your registered account. Contact live chat with your transaction reference and both names so we can verify and release it.

Yes. Send your request via email or live chat, include your account ID and specify whether you want a full data summary or just transaction records. We'll respond with a case reference.

We notify you through your registered account contact when terms change materially. Continuing to use your account after the update takes effect counts as acceptance of the new terms.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoPrivacy Policy InfoFAQ Account363bet Login

Understand the Rules Behind Your Account

Get Help with Policy and Account Questions

Data Handling, Security and Your Account Rights

Data Retention Policy

Cookie and Session Handling

Account Security Measures

Your Right to Correct or Close

Answers to Policy and Account Questions

01 Who do these legal terms apply to?

02 Can I access the platform from anywhere in Indonesia?

03 What happens to my data if I close my account?

04 My DANA withdrawal was flagged — what do I do?

05 Can I request a copy of the data 363bet holds on me?

06 How will I know if the legal terms change?

Legal

Related pages

Related pages